Lynda - Delivering Bad News to a Customer
| 文件类型 | 收录时间 | 最后活跃 | 资源热度 | 文件大小 | 文件数量 |
|---|---|---|---|---|---|
| 视频 | 2019-6-30 03:19 | 2024-6-30 15:39 | 86 | 340.25 MB | 15 |
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文件列表
- 04. Communication Channels/01. Email.mp418.08MB
- 02. The Four Keys to Delivering Bad News/02. Acknowledge concern.mp418.43MB
- 03. What to Do in Specific Situations That Call for Bad News/02. It's impossible to do.mp419MB
- 05. Conclusion/01. Next steps.mp419.43MB
- 03. What to Do in Specific Situations That Call for Bad News/03. When you have to say no.mp420.63MB
- 04. Communication Channels/03. Phone.mp421.13MB
- 04. Communication Channels/04. Face-to-face interactions.mp421.22MB
- 00. Introduction/01. Welcome.mp421.33MB
- 02. The Four Keys to Delivering Bad News/04. Offer alternatives.mp422.07MB
- 02. The Four Keys to Delivering Bad News/01. Be clear and unequivocal.mp424.3MB
- 03. What to Do in Specific Situations That Call for Bad News/01. Policy conflicts.mp424.63MB
- 04. Communication Channels/02. Text or chat.mp425MB
- 02. The Four Keys to Delivering Bad News/03. Be open to and encourage questions.mp425.44MB
- 01. The Problem - Not Knowing How to Break Bad News to a Costumer/02. The solution The four keys.mp428.93MB
- 01. The Problem - Not Knowing How to Break Bad News to a Costumer/01. How most people get it wrong.mp430.63MB
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