Cert Prep_ ITIL Foundations

1. 03 Service Management as a Practice/008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model.mp4264.78MB
2. 01 Introduction/001 Welcome objective and schedule.mp454.78MB
3. 01 Introduction/002 Certification exam.mp438.63MB
4. 01 Introduction/003 Qualification scheme.mp473.4MB
5. 02 Service Life Cycle/001 What is ITIL_.mp4105.76MB
6. 02 Service Life Cycle/002 Components and phases of a service life cycle.mp4112.44MB
7. 02 Service Life Cycle/003 Main concepts of the service life cycle.mp492.5MB
8. 02 Service Life Cycle/004 Summary_ Service life cycle.mp491.88MB
9. 03 Service Management as a Practice/001 IT today IT opportunity.mp495.59MB
10. 03 Service Management as a Practice/002 What is a service_.mp492.4MB
11. 03 Service Management as a Practice/003 What is service management_.mp461.21MB
12. 03 Service Management as a Practice/004 What comprises value_.mp463.3MB
13. 03 Service Management as a Practice/005 The 4 Ps of service design.mp445.25MB
14. 03 Service Management as a Practice/006 Key IT service management roles.mp474.17MB
15. 03 Service Management as a Practice/007 Governance.mp446.19MB
16. 03 Service Management as a Practice/009 Summary_ Service management as a practice.mp466.9MB
17. 04 Key Principles Models and Concepts/001 Processes.mp4136.25MB
18. 04 Key Principles Models and Concepts/002 Processes tools and automation.mp4100.69MB
19. 04 Key Principles Models and Concepts/003 Functions.mp470.54MB
20. 04 Key Principles Models and Concepts/004 Specific roles.mp4157.14MB
21. 04 Key Principles Models and Concepts/005 The Responsible Accountable Contribution Informed (RACI) model.mp448.29MB
22. 04 Key Principles Models and Concepts/006 Risk management.mp480.23MB
23. 04 Key Principles Models and Concepts/007 Business case.mp444.62MB
24. 04 Key Principles Models and Concepts/008 Communication.mp463.05MB
25. 04 Key Principles Models and Concepts/009 Service portfolio pipeline and catalog.mp472.51MB
26. 04 Key Principles Models and Concepts/010 Prioritization.mp471.21MB
27. 04 Key Principles Models and Concepts/011 Summary_ Key principles models and concepts.mp459.79MB
28. 05 Life-Cycle Phases/001 Service Strategy_ Goal scope processes and key concepts.mp4125.46MB
29. 05 Life-Cycle Phases/002 Service Strategy_ Value creation.mp493.23MB
30. 05 Life-Cycle Phases/003 Value to the business of Service Strategy.mp454.77MB
31. 05 Life-Cycle Phases/004 Service Design_ Goal scope processes and key concepts.mp4108.5MB
32. 05 Life-Cycle Phases/005 Five aspects of Service Design.mp468.16MB
33. 05 Life-Cycle Phases/006 Service Design package.mp445.84MB
34. 05 Life-Cycle Phases/007 Value to the business of Service Design.mp448.28MB
35. 05 Life-Cycle Phases/008 Service Transition_ Goal scope processes and key concepts.mp4125.89MB
36. 05 Life-Cycle Phases/009 Service Knowledge Management System.mp496.74MB
37. 05 Life-Cycle Phases/010 Value to the business of Service Transition.mp478.66MB
38. 05 Life-Cycle Phases/011 Service Operation_ Purpose scope processes and key concepts.mp4102.34MB
39. 05 Life-Cycle Phases/012 Value to the business of Service Operation.mp462.88MB
40. 05 Life-Cycle Phases/013 Continual Service Improvement_ Goal process and key concepts.mp4110.24MB
41. 05 Life-Cycle Phases/014 Service measurement systems and metrics.mp4158.19MB
42. 05 Life-Cycle Phases/015 The Continual Service Improvement register.mp454.39MB
43. 05 Life-Cycle Phases/016 The Continual Service Improvement model.mp461.16MB
44. 05 Life-Cycle Phases/017 The Plan-Do-Check-Act (PDCA) model.mp436.24MB
45. 05 Life-Cycle Phases/018 Value to the business of Continual Service Improvement.mp432.95MB
46. 05 Life-Cycle Phases/019 Integration of the five core phases.mp433.28MB
47. 05 Life-Cycle Phases/020 Summary_ Life-cycle phases.mp491.82MB
48. 06 Life-Cycle Processes_ Part One/001 Service Strategy_ Phase and processes overview.mp430.77MB
49. 06 Life-Cycle Processes_ Part One/002 Service portfolio management.mp4115.31MB
50. 06 Life-Cycle Processes_ Part One/003 Financial management for IT services.mp475.1MB
51. 06 Life-Cycle Processes_ Part One/004 Business relationship management.mp498.69MB
52. 06 Life-Cycle Processes_ Part One/005 Service Design_ Phase and processes overview.mp442.46MB
53. 06 Life-Cycle Processes_ Part One/006 Service Design coordination.mp4100.14MB
54. 06 Life-Cycle Processes_ Part One/007 Service Catalog key concepts.mp485.91MB
55. 06 Life-Cycle Processes_ Part One/008 More Service Catalog key concepts.mp481.59MB
56. 06 Life-Cycle Processes_ Part One/009 Service Level Management_ Overview and key concepts.mp4191.3MB
57. 06 Life-Cycle Processes_ Part One/010 Key activities of Service Level Management.mp476.15MB
58. 06 Life-Cycle Processes_ Part One/011 Interfaces with Service Level Management.mp463.26MB
59. 06 Life-Cycle Processes_ Part One/012 Availability management.mp4170.58MB
60. 06 Life-Cycle Processes_ Part One/013 Capacity management.mp4167.04MB
61. 06 Life-Cycle Processes_ Part One/014 IT Service Continuity Management.mp4215.65MB
62. 06 Life-Cycle Processes_ Part One/015 Security management.mp4137.32MB
63. 06 Life-Cycle Processes_ Part One/016 Supplier management.mp497.2MB
64. 07 Life-Cycle Processes_ Part Two/001 Service Transition_ Phase and process overview.mp442.18MB
65. 07 Life-Cycle Processes_ Part Two/002 Transition Planning and Support.mp469.52MB
66. 07 Life-Cycle Processes_ Part Two/003 Service Asset and Configuration Management.mp4125.21MB
67. 07 Life-Cycle Processes_ Part Two/004 Configuration Management System.mp4121.05MB
68. 07 Life-Cycle Processes_ Part Two/005 Definitive Media Library.mp459.11MB
69. 07 Life-Cycle Processes_ Part Two/006 Change management.mp4245.22MB
70. 07 Life-Cycle Processes_ Part Two/007 Change models.mp464.02MB
71. 07 Life-Cycle Processes_ Part Two/008 Change Advisory Board and Emergency Change Advisory Board.mp487.23MB
72. 07 Life-Cycle Processes_ Part Two/009 Activities of change management.mp492.97MB
73. 07 Life-Cycle Processes_ Part Two/010 The seven Rs of change management.mp448.03MB
74. 07 Life-Cycle Processes_ Part Two/011 Change management interfaces.mp4121.91MB
75. 07 Life-Cycle Processes_ Part Two/012 Release and Deployment Management.mp4166.9MB
76. 07 Life-Cycle Processes_ Part Two/013 The four phases of Release and Deployment Management.mp480.02MB
77. 07 Life-Cycle Processes_ Part Two/014 Knowledge management.mp442.07MB
78. 07 Life-Cycle Processes_ Part Two/015 Data Information Knowledge Wisdom structure.mp421.66MB
79. 07 Life-Cycle Processes_ Part Two/016 Service Knowledge Management System.mp465.79MB
80. 07 Life-Cycle Processes_ Part Two/017 Service Operation_ Phase and process overview.mp433.61MB
81. 07 Life-Cycle Processes_ Part Two/018 Event management.mp4153.3MB
82. 07 Life-Cycle Processes_ Part Two/019 Incident management.mp4124.4MB
83. 07 Life-Cycle Processes_ Part Two/020 Key concepts of incident management.mp465.25MB
84. 07 Life-Cycle Processes_ Part Two/021 Incident models.mp435.95MB
85. 07 Life-Cycle Processes_ Part Two/022 Activities of incident management.mp4119.38MB
86. 07 Life-Cycle Processes_ Part Two/023 Incident-management interfaces.mp478.67MB
87. 07 Life-Cycle Processes_ Part Two/024 Problem management.mp493.66MB
88. 07 Life-Cycle Processes_ Part Two/025 Key concepts of problem management.mp466.01MB
89. 07 Life-Cycle Processes_ Part Two/026 Problem-management activities.mp4135.42MB
90. 07 Life-Cycle Processes_ Part Two/027 Problem-management interfaces.mp465.87MB
91. 07 Life-Cycle Processes_ Part Two/028 Request fulfillment.mp492.63MB
92. 07 Life-Cycle Processes_ Part Two/029 Access management.mp464.79MB
93. 07 Life-Cycle Processes_ Part Two/030 Continual Service Improvement_ Phase and process overview.mp418.71MB
94. 07 Life-Cycle Processes_ Part Two/031 Seven-step improvement process.mp458.21MB
95. 07 Life-Cycle Processes_ Part Two/032 Summary_ Life-cycle processes.mp431.29MB
96. 08 Service-Management Functions/001 Functions overview.mp451.96MB
97. 08 Service-Management Functions/002 Service Desk organizational structure.mp490.09MB
98. 08 Service-Management Functions/003 Service Desk and objectives.mp4121.22MB
99. 08 Service-Management Functions/004 Technical management.mp454.16MB
100. 08 Service-Management Functions/005 IT operations management.mp464.36MB
101. 08 Service-Management Functions/006 Application management.mp473.72MB
102. 08 Service-Management Functions/007 Summary_ Functions.mp434.06MB